Customer Survey -

First Name (required)

Last Name (required)

Email(required)

Community (required)

Floor Plan(required)

Homesite #(required)

How did you hear about us? (check all that apply)
Friend/Family MemberBillboardReal Estate AgentRadioFacebook/Instagram/TwitterPost-Dispatch Homes SectionInternet adPost-Dispatch Homes MagazineHome search on the InternetChesterfield Livability MagazinePostcard/MailerRelocating in St. Louis GuideDirectional Sign(s)Community Sign(s)Other (Please specify below)

Other

Did you use a real estate agent?
YesNo

Did you know anyone else in the community prior to purchasing?
YesNo

If you answered yes, did they encourage you to buy?
YesNo

Did your sales manager show you our display/showcase home(s)?
YesNo

What were the 3 most important factors in the purchase of your home?
Fischer & Frichtel's reputationQuality of the homePrice of the homeValue for the moneyLocation of the communitySize or location of the home siteFloor plans offeredInvolvement in design & build processEasy maintenanceLifestyle amenities of the communityOther (please specify):

Other

Did you shop around at other communities before buying?
YesNo

If you answered yes, which other communities did you visit?

Why did you choose a Fischer & Frichtel community instead of the others?

How many times did you visit the Fischer & Frichtel community sales office before purchasing?
12345More than 5

What features of your new home do you like most? (check as many as you like)
Construction qualityKitchenLocation of communityLiving room/family roomHome site size or locationMaster bedroomFloor planMaster bathExterior architectureStorage spaceAvailability of custom featuresLifestyleGaragePrivacy/securityLandscapingNeighborsWalkoutOther features (please specify below)

Other

Which two features indicated in the question above were most important?

How would you rate our sales manager's ability to demonstrate and answer questions about our homes and community?
Exceptional (went that little extra mile)Average (what you would expect)Poor

If you experienced challenges during the sales process, please explain below.

How would you rate your Home Center design consultant?
ExceptionalAveragePoor

How would you rate your construction project manager's answers to your questions?
ExcellentAbove averageAverageBelow averagePoor

How would you rate our Home Center presentation?
ExceptionalAveragePoor

If you experienced challenges during the Home Center process, please explain below.

How helpful do you think your pre-drywall walk-through was to understanding the construction of your home?
Very helpfulSomewhat helpfulNot helpful at all

If you experienced any challenges during construction, please explain below.

How helpful was the customer orientation/pre-closing walk through in helping you get to know and understand your new home?
Very helpfulSomewhat helpfulNot helpful at all

If you experienced challenges during the customer orientation, please explain below.

Were you pleased with the gift given to you by our customer service manager at your customer orientation?
YesNo

Please explain

Have you been pleased with the response under our warranty services program?
YesNo

If no, please explain

If your home has needed service work from our trade partners, have you been pleased with their response?
YesNo

If no, please explain

How could we have made the Fischer & Frichtel experience more convenient for you?

Would you confidently recommend Fischer & Frichtel to others?
YesNo

If no, please explain

Please rate Fischer & Frichtel in the following areas by selecting the option that best expresses how you feel:

Overall company
ExcellentAbove averageAverageBelow averagePoor

Overall construction
ExcellentAbove averageAverageBelow averagePoor

Overall value
ExcellentAbove averageAverageBelow averagePoor

Sales presentation
ExcellentAbove averageAverageBelow averagePoor

Design of your home
ExcellentAbove averageAverageBelow averagePoor

Choice of home designs
ExcellentAbove averageAverageBelow averagePoor

What is your marital status?
SingleMarriedSeparatedWidowedDivorced

How many people in your household fall into the following age groups?

0-10 years

11-18 years

19-24 years

25-29 years

30-34 years

35-39 years

40-44 years

45-54 years

55-64 years

Over 64 years

How many people in your household are employed?

Full time

Part-time

Retired or not employed

Which entertainment sources do you watch/read/listen to on a regular basis

Which news source(s) do you watch/read/listen to on a regular basis?

Please include any additional comments below, including anything you believe would help us improve our homes, communities, and/or business. Thank you!

Customer Survey

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